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Terms and Conditions:
Overview:
These terms and conditions apply to the supply to you, the Customer, of Credit Vouchers distributed by ColoursTel and the subsequent provision of services available in exchange for part or all of the credit available on such Credit Vouchers.
Our agreement:
This agreement begins, and these Standard Terms and Conditions are effective, when you purchase a Credit Voucher and your request for services is accepted and you enter, via a Telephone keypad, the unique PIN found on each Credit Voucher distributed by ourselves. You are deemed to accept these conditions when you purchase a Credit Voucher or use the services.

There will be a separate account, and the commencement of a separate contract, for each Credit Voucher you purchase. Charges (being the charges for services that you use) will be applied to your account until such time as all credit available on that account has been used.
Providing services:
We will try to ensure the services are made available to you, but sometimes they may be affected by things we cannot control, for example, the weather, interruptions to services from suppliers and faults in other Telephone networks. Certain services may be suspended but we will Endeavour to give as much notice of this as practical.

The services are made available provided:

  • They are not used for anything illegal, immoral or improper;

  • If they are for Telecommunications services they are not used to make offensive or nuisance calls or to make or receive reverse charge calls;

  • They are only used with equipment approved for use with the network (and which have not been lost or stolen) and all relevant laws and rules are followed;

  • You provide information reasonably asked for and you do not give any false information;

  • All reasonable instructions given to you are followed;

  • All amounts relating to the Credit Voucher have been received by us.

  • Telephony Services:
    Please check our rates page and charging terms and conditions.

  • Rates are applicable 24/7 and are effective from 10/04/2014.

  • Rates and billing conditions are subject to change without any prior notice; this may be due to circumstances outside the control of voucher provider such as changes to wholesale prices that it is charged by third party suppliers.

  • Charges may vary from some public and mobile phones; ColoursTel recommends that customers check the relevant charges with their mobile provider before using this product.

  • Different rates may apply for calls made to some premium numbers, non-geographical numbers and mobile numbers.

  • Your service provider may charge you for using our access numbers, such as 0871, 0845, 020, 07755 and 0800; we recommend that you check with your supplier before using this product.

  • Expiry of the Credit Voucher
  • Each credit voucher will expire when the actual cash received for credit on the Credit Voucher has been used up

  • Monitoring of calls
    Calls received may be monitored and recorded. This may be done to improve the service which is provided, to ensure compliance with practices and procedures and where, for example, a contract is entered into by such call and the recording will provide evidence of the transaction.
    Disclosure of Personal Information:
    Where we have told you in advance, certain information may be disclosed to third parties such as the network service provider for purposes solely connected with the provision of service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.
    Protection of Your Personal Information:
    We use strict security measures in order to protect personal information. This includes checking your identity when you Telephone us, encrypting data on our websites [and other measures] in order to ensure compliance with all applicable legal requirements.
    Liability:
  • We are only liable to you as set out in this agreement. We have no other duty or liability to you.

  • Our entire liability to you for something we or anyone who works for us does or does not do will be limited to £1,000 for one incident or £2,000 for a number of incidents within any 12 month period.

  • We are not liable to you in any way for any loss of income, business or profits, or for any loss or damage that was not reasonably foreseeable at the time you entered this agreement. We are not liable to you in respect of the products or services you order from other companies using your Credit Voucher.

  • If you have a mobile phone which gives you access to the Internet, you may be able to access web sites and material which we do not control. Therefore we have no responsibility for these sites or their content, or for any services which you obtain through the Internet. Also you, and not us, are responsible for all information that you upload, email or transmit via the Internet. You must Tell us about any claim as soon as reasonably possible.

  • We will not be liable to you if services cannot be provided because of something beyond our control.

  • Nothing in this agreement shall exclude or restrict ColoursTel’s liability for death or personal injury resulting from the negligence of ColoursTel or its employees.

  • This section will apply even after this agreement has ended.

  • When we may suspend or disconnect the services:
  • Any of the services may be suspended or made unavailable without warning if

  • The network breaks down or needs maintenance. We will try to make sure this does not happen often;

  • You do not, or someone who uses your Credit Voucher does not, keep to the conditions of this agreement, or any other agreement with us;

  • You or anyone who uses your Credit Voucher damages the network or puts it at risk, or abuses or threatens our staff;

  • We are required to comply with an order, instruction or request of any government body, any emergency service organization, or any other person or organization with the appropriate authority; or. you choose not to make use of the Credit Voucher for 365 days or more.

  • We can charge you the reasonable costs incurred by us for reconnecting you to the services.

  • When the agreement ends
  • We can cancel this agreement immediaTely if any of the following happens:

  • you break an important condition of this agreement or a number of less important conditions;

  • You break a less important condition of this agreement and do not put it right within 7 days of us asking you to;

  • The service providers no longer makes the service available;

  • Your service has been suspended or disconnected.

  • You can cancel this agreement at any time for any reason.

  • If this agreement is cancelled your Credit Voucher will be disconnected and you will not be able to use the services at all.

  • If you decide to cancel this agreement because charges are increased, services are withdrawn or there is any other change to this agreement, and your account is in credit, we will refund the amount of such unused credit. In order to claim your refund you must contact Customer Services within 30 days of the date of the change. A service charge of £5 will be made for refunding credit.

  • General
    The customer may not assign or delegate or otherwise deal with any of their rights or obligations under this Agreement without the express consent of ColoursTel, such consent not to be unreasonably withheld. ColoursTel shall have the right to assign or otherwise delegate all or any of its rights and obligations under this Agreement go any other person

    This agreement is governed by the laws of England and is subject to the jurisdiction of the English Courts.