• Have any questions?
  • +44-330-010-5500
  • support@colourstel.com
 
Online forms:
We collect information you give us when you subscribe to fresh thinking email alerts, when you apply for a job or when you complete the Contact Us form. We require only the information we need to provide a service to you, such as your name, postal address, Telephone number and email address.
External Links:
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Cookies Policy:
This is the privacy statement for the website www.coloursTel.com Please read it carefully. You should only use this site if you agree to our use of information about you in accordance with this privacy statement.

We collect certain basic information about you when you visit our website. We recognise the importance both of keeping that information secure and of letting you know what we intend to do with that information.

We may amend our privacy statement to reflect changes to our business, website or to data protection legislation. We therefore ask you revisit this privacy statement on a regular basis to ensure you are familiar with its terms.
Use of cookies:
You may be aware that there is a technology called “cookies”. These are small text files that are transferred from the website to the hard drive of your computer. We use cookies to enable the website to work more efficiently and to provide us with information about your activities on the website.

Our cookies will not allow us to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us, or you have set the preferences in your browser to provide this information automatically.

Your web browser may allow some control of most cookies through your browser settings. To find out more about cookies, including how to see what cookies have been set on your computer and how to manage and delete them, visit www.allaboutcookies.org. Please note that you may delete and block all cookies used by this website, but if you do so parts of the site may not work.
Refund Policy:
  • Customer who wants to get the refund, please contact customer support through any one of the communication medium provided in the contact us page.

  • The left over credit in the account will be refunded to the card or account used to buy credit / top-up the account.

  • You have the right to cancel an order up to 24 hours after your purchase subject to a nominal handling and refund fee of 50 pence. If however, you chose to use your phone card you lose this right.

  • Accessing the PIN number constitutes use of your card and we cannot cancel your order in this situation.

  • Refunds may only be made where a product does not work correctly and the service provider is unable to correct the fault.

  • We reserve the right to provide you with a replacement pin and to charge you for any calls prior to the fault.

  • It will take up to 7 working days at least to credit your card/bank account. Please contact your card provider/bank to confirm the receipt.

  • If you have used paypal to buy the credit, please raise the request with us to get the refund before creating a dispute in the paypal account.

  • We take our customer complaint very seriously. We have the policy to resolve any customer request within 48 hours.

  • We do our best to serve the customer and we will be sad to lose any customer. Please do not hesitate to contact us if you have any issue.